For many hospitals, running a contact center can be an overwhelming task that requires a large investment in technology, staffing and facilities. Instead, many organizations are turning to outsourcing for their best opportunity for success. With Contact Center Outsourcing Services from CMO, we provide the people, the processes and the technology to handle all your teleservices needs.

CMO offers a suite of Contact Center Services designed to help clients (health plans, hospitals, provider networks and employers) implement and execute inbound and outbound programs so that they can focus on their core competencies.

Our call management experience spans the breadth of the healthcare delivery system in support of clinical care initiatives, claims processing, member and provider relations, marketing and satisfaction surveys, and more. Our resources are equipped to manage telephone, IVR, fax and email campaigns.

Inbound
Care Management
Member Services
Provider Services

Marketing and Customer Service
Help Desk Services
Answering Service

Marketing and Provider Recruiting

Outbound
Care Management
Satisfaction Surveys
Provider Recruitment
Marketing
New Member Welcome