CMO provides a new paradigm for care management that goes beyond the silos of case management, disease management, behavioral health and health promotion although we possess a rich expertise in each of these areas. The company's CMO Care Continuity ™ model focuses on serving the individual, not managing a medical episode or treating a chronic condition. Our collaborative "care team" strategy emphasizes the interaction and communication among patients, healthcare providers and our health plan partners.

Unlike other companies whose programs focus exclusively on patient communication and self-management, or those that attempt to effect change solely by influencing provider behavior, CMO has created the ideal hybrid that combines the best of patient-centricity with provider participation. Our goal is to add value across the healthcare delivery process, working with providers to deliver high-quality acute and chronic care and supporting patients with health maintenance, self-care and disease prevention programs.

CMO's Care Continuity™ Services include
Case Management
Utilization Management
Behavioral Health Management
Disease Management
Health Promotion

CMO Care Continuity™ is designed to create connectivity and collaboration with and between these care management services.

Our unique approach to care management stresses the importance of:

• Early identification of patients at risk through the application of specialized screening and assessment tools;
• The collaborative, interdisciplinary team approach where information is shared between healthcare professionals;
• Developing individualized care plans that incorporate task scheduling and accountability;
• Promoting patient self-monitoring and access to information, treatment and choice; and
• Monitoring results and sustaining proactive follow-up.

Our programs focus on building patient support systems that provide and reinforce health education, promote compliance with treatment regimens and preventative care guidelines, monitor health status, and promote timely interventions when indicated. Our goal is to help providers spend less time on non-clinical activities as the CMO Care Team provides assistance in the management of a patient's needs.

The results of the CMO Care Continuity™ model are:

• Reduced medical expenses resulting from fewer emergency room visits, and hospital admissions and shortened hospital stays;
• Improved quality of care as patients are well attended and mistakes avoided; and
• Higher patient and provider satisfaction as all participants are valued members of the Care Team

Information Technology to Improve Patient Care
CMO recognizes that coordinating services, managing care and ensuring quality require the use of the most advanced health information technology available. The organization uses industry-leading healthcare IT solutions that integrate medical records management, workflow management and decision support. Through its affiliation with Montefiore Medical Center and the support of its sister company, Emerging Health Information Technology, CMO has access to a $125 million technology infrastructure that includes state-of-the-art electronic medical records solutions, clinical information systems, results reporting, pharmacy management tools and secure data management facilities.

Confidentiality and HIPAA
CMO has developed stringent policies to protect patient privacy. All CMO staff members have been trained on all HIPAA regulations, and all computer applications, information dissemination and access are fully HIPAA compliant.